Most Common Questions

Find answers to some of our most common questions. Still have questions, contact us.

In order to get optimal performance, the user should be seated or reclining. Footbeat can be worn as long as it is comfortable or as prescribed by your doctor. If at any time you feel discomfort, discontinue use.

Footbeat relieving the pain and discomfort related to conditions such as Edema, Venous Insufficiency, Lymphedema, Plantar Fasciitis, Foot Ulcers and Peripheral Neuropathy.

Yes! We highly recommend you leave the Footbeat insoles on the charger when not in use. The bluetooth technology used to communication with the remote and app, which increases the battery drain between charges. NOTE – Please make sure you remove the insoles when charging. The side of the moc or DARCO shoe can push against the charging cord, creating a bad connection between the cord and the insole.

The single-pulse massage motion is applied to the bottom of the foot (every 35 seconds for Footbeat Health and every 20 seconds for the Footbeat Sport). The pad rises into the arch of the foot and holds for two seconds. We are confident most of our customers will enjoy wearing Footbeat but for those customers that do find the pressure uncomfortable, we would encourage you to visit our customer support page so we can help resolve the issue.

No, Footbeat is not reimbursable by insurance. Footbeat can be applied to Flex Savings Accounts (FSA) and Health Savings Accounts (HSA).

This behavior is often due to a fully drained battery. To fix this problem: 1) Put the insoles on the charger until you see a green light around the charging port on the insoles and 2) re-pair the insoles with your remote or phone. IMPORTANT: When re-pairing, your app or phone must be within 1-2 inches of the insoles.

Yes, Footbeat comes with a 30-day money back guarantee (excluding original and return shipping), starting from purchase date of the product. Contact Footbeat customer service number 844-388-2839 for guidance on returning items or visit support.

If your feet are swollen or have deformities, the Footbeat X DARCO GentleStep will ensure a comfortable fit. If your feet fit comfortable into standard shoes, the Footbeat Recovery Kit is recommended.

More FAQs

Find more answers to questions about our products. Still have questions, contact us.

General

A first-in-class active recovery device. It is designed to increase circulation in the lower extremities. The engine fits into an insole, which is designed to fit into a Footbeat Moc.

Yes, it is approximately 3.5 oz.

Purchasing

Absolutely, contact us to learn more about our parts that are available for purchase.

Yes, we have men’s sizes 5-14 and women’s sizes 6-13. Footbeats do not come in half sizes. If you normally wear a half size, we recommend purchasing the next size up as Footbeats tend to run small.

Using

You have two choices for controlling Footbeat:

1. Mobile App: Download the app and follow the instructions. The app provides the best user experience.

— OR —

2. Remote: Footbeat comes with a Bluetooth remote control for turning Footbeat ON and OFF. Push the button on the remote once to turn it ON. A solid green light will indicate the Footbeat has been turned on. Push the button again and a red light will be displayed indicating the Footbeat unit has been turned OFF. If the light is blinking green, it means the remote is pairing. Once the pairing is complete, the device will start.

Footbeat can be worn by anyone wanting the benefits of active recovery or improved circulation.

Yes, Footbeat has successfully completed four, independently conducted studies each of which demonstrated significant blood movement. All four studies are published and peer-reviewed.

The single-pulse massage motion is applied to the bottom of the foot (every 35 seconds for Footbeat Health and every 20 seconds for the Footbeat Sport). The pad rises into the arch of the foot and holds for two seconds. We are confident most of our customers will enjoy wearing Footbeat but for those customers that do find the pressure uncomfortable, we would encourage you to contact us should you need to resolve a issue.

The Footbeat socks included in the Recovery Kit are recommended for optimal results. These socks are moisture-wicking and anti-microbial, minimizing odor and providing protection for sensitive skin. You can also use a thin sock such as a shear nylon sock or a bare foot. Heavy socks restrict the movement of the Footbeat pad going into the arch and can limit the effectiveness of your Footbeat.

No, do not wear compression stockings while using Footbeat.

Driving while Footbeat is operating is not recommended.

If your Footbeat is on when you start walking, it will automatically pause when motion is detected. Moving around is one of the best ways to increase circulation in your legs and Footbeat’s cyclic pressure is not required. Once you stop moving, Footbeat will start up again after a short pause.

In order to get optimal performance, the user should be seated or reclining.

Footbeat can be worn as long as it is comfortable or as prescribed by your doctor. If at any time you feel discomfort, discontinue use.

Footbeat goes into a “pause” mode when the user stands or walks. Footbeat will resume after a short pause and you are seated or lying down.

Warranty & Returns

Yes, Footbeat comes with a 30-day money back guarantee (excluding original and return shipping), starting from purchase date of the product.

Contact Footbeat customer service number 844-388-2839 for guidance on returning items or use the contact form below

Footwear

The moc is a lightweight slipper specifically designed for the Footbeat insole and engines.

The moc is made of a stretchable knit material that accounts for a wide range of foot sizes. If you are having trouble putting the moc on or it feels tight, loosen the knit fabric by using your hands to stretch the material.

It is important to have the Moc snug to the foot in order to secure Footbeat into the proper position. The Moc should not be so tight it hurts or causes your feet to become numb, or too loose that the insole can move from side to side.

Footbeat insoles are designed specifically to fit into the Footbeat Moc. The insole is larger than a standard insole so it may not fit properly into your shoe. This could limit the effectiveness of Footbeat and lead to a less than optimal result. If you would like to use the Footbeat insole in your own shoe, we recommend consulting with your doctor or podiatrist to help ensure the proper fit.

Charging

Yes, with the appropriate plug adapter (not included with Kit).

Depending on usage patterns, Footbeat will run for approximately: 4 hours for the Health version and 2 hours for the Sport version.

No, Footbeat is powered by chargeable lithium polymer batteries

Care

Footbeat is water repellant NOT waterproof. Care should be exercised in keeping Footbeat dry and free from dirt and debris. Please refer to the Warranty section of the Instructions For Use

No. Footbeat is a mechanical device designed to function in the naturally humid environment of a shoe. It is not designed to be in water or mud. Please consult the instructions for use for further information regarding how the product can or can’t be used and for cleaning instructions.

Yes, Footbeat can be worn outside in dry conditions. Do not wear Footbeat while walking in water, mud, rain, snow or any outside moisture. This could damage the Footbeat engine.

Troubleshooting

Turn it off using your remote. When it is turned back on, it should reset into its operating cycles. While in the up position, you will still be able to do limited walking without damaging the Footbeat. If you continue to have problems, you can remove the battery from the remove, reinstall the same battery, and then re-pair the remote with the engines.

Yes, the remote battery is the only battery that can be replaced by the operator. Using a coin or tool, remove the back cover off the remote.

Footbeat is a closed system. If operation is interrupted, please contact customer support

The noise made by Footbeat is the motor moving the pad up and down into the arch. The noise lets the user know they are receiving the benefits of active recovery.

Videos

Click on the videos below to learn more about how Footbeat works and the science behind this innovation

Contact

If you weren’t able to find an answer to your questions above, please reach out. We love to hear from our customers.

Footbeat Headquarters

support@footbeat.com
844-388-2839

Media

media@footbeat.com

Affiliate Program

affiliate@footbeat.com